Australian accident assistance
Had a car accident?
Tell Crash Guide what happened. We'll help you organise the details, understand what to do next and connect you with relevant help if you choose.
Free to useAustralia-wideYour choice
If anyone is seriously injured or in immediate danger, call 000 now.
Crash Guide is not an emergency service.
Call 000What do you need help with?
Every accident is different. Start with the one that sounds like yours.
I'm not at fault
What that usually means for your excess, your repairs and getting a car.
Get helpMy car isn't driveable
Towing, where your vehicle goes, and what storage actually costs.
Get helpI was injured
Getting assessed properly, and recording what matters from day one.
Get helpI need a replacement vehicle
Hire car benefits, not-at-fault providers, and what to check first.
Get helpMy car may be written off
Valuations, finance still owing, and challenging a low offer.
Get helpI'm unsure what to do
Start with the checklist, or just tell the assistant what happened.
Get helpHow it works
Four steps, in your own words
- 01
Tell us what happened
A conversation, not a forty-field form. Say it the way you would say it out loud.
- 02
Crash Guide organises the details
Parties, vehicles, location, insurance and evidence, kept in one accident record.
- 03
Get your Action Plan
A personalised list of what to do next, built from your actual answers.
- 04
Choose the help you want
Only where you ask for it. Nothing is shared without your say-so.
One accident record
One accident. One organised record.
Insurers, repairers, tow operators and doctors all want a slightly different slice of the same accident. Crash Guide keeps the whole thing in one place, so you only have to tell it once.
- People & vehicles
- Photos & evidence
- Insurance information
- Injury details
- Your next steps
- Service requests
Accident information for your state
Injury schemes and crash reporting rules are set state by state. What applies is the scheme for where the accident happened.
The Queensland Police Service sets out when a traffic crash must be reported and how to do it. Reporting obligations depend on the circumstances — including injury, a driver failing to exchange details, or a vehicle needing to be towed.
Accident help in QLDThe NSW Police Force sets out when a crash must be reported. Reporting is generally expected where someone is injured, a driver fails to stop or exchange details, or a vehicle has to be towed away.
Accident help in NSWVictoria Police publish when a collision must be reported. Requirements generally turn on injury, failure to exchange details, or property damage where the owner cannot be located.
Accident help in VICWA has its own crash reporting arrangements, including online reporting. Requirements depend on injury, the value of property damage, and whether details were exchanged.
Accident help in WASouth Australia Police publish the circumstances in which a crash must be reported, including injury and property damage thresholds.
Accident help in SATasmania Police publish when a crash must be reported. Requirements generally involve injury, failure to exchange details, or damage above a threshold.
Accident help in TASACT Policing publish when a collision must be reported and how. Requirements depend on injury, failure to exchange details and the extent of damage.
Accident help in ACTNT Police publish when a crash must be reported. Long distances and remote locations make it particularly important to record the exact location.
Accident help in NTKeep it on your phone
The moment you need Crash Guide is the worst time to go looking for it
Add Crash Guide to your home screen now, while nothing has happened. It takes about ten seconds, costs nothing, and means that if you ever do have an accident it is already there — one tap, no searching, no typing a web address one-handed at the side of a road.
Open Crash Guide on your phone to add it to your home screen.
Opens instantly
One tap from your home screen, with no browser to navigate first.
Works on patchy reception
The checklist and your saved details load even when signal drops out.
Camera right there
Photograph the scene, the plates and the damage without switching apps.
Built for one hand
Large targets and a single column, because you are probably holding something else.
Useful whether you use a partner or not
Crash Guide should help you even when there is nothing for Crash Guide to sell. Your Action Plan is complete and yours to keep whether you ask us to arrange a single thing or not.
That is the whole basis of the business: useful first, commercial second.
- You stay in control of your information.
- We don’t determine legal liability.
- We don’t diagnose injuries.
- Your information is not shared without your consent.
- Partner services are always optional.
Crash Guide Partner Network
Meet motorists when your service is actually relevant
Advertise inside the accident journey, not beside it.